Dispute Resolution Policy

In many cases, associations can resolve disputes internally and successful outcomes are usually achieved when the association has a well-publicized and simple procedure. The primary purpose of a dispute resolution process is to set out the steps to be followed in dealing with a grievance or dispute and to ensure a fair and timely response.

The process does not need to be complex and a fair process can often avoid having to resort to more drastic measures such as calling general meetings or the suspension/expulsion of members. Given the potential expense, not just in monetary terms, but in time and effort as well, it is worth taking the time to develop a dispute resolution process that encourages people to use it as a first step.

Some disputes may be subject to procedures set out in employment agreements, awards or contracts.  This may apply to internal disputes either in conjunction with, or instead of a dispute resolution procedure.

What To Include In The Rules

The Act requires an association’s rules include a procedure for dealing with any dispute under or relating to the rules.  It is up to the committee and members to decide on the procedure to be adopted but the process should give each party to the dispute an opportunity to be heard on the matter and ensure that there is an unbiased decision maker.

At a minimum it is recommended that the rules include procedures that:

  1. inform the member or association of the complaint including details of the issues along with copies of any supporting materials. Information about the possible outcomes of the complaint should also be provided;

  2. invite the member or association to respond to the issues raised (this may include opportunities to make written submissions or speak at a meeting called to decide the issue);

  3. inform the respondent of the outcome of the complaint and any consequences or penalties; and

  4. inform the respondent of any rights to appeal the outcome and how these might be exercised.

  5. To be eligible for a replacement, your item must be unused and in the same condition that you received it, It must be in the original packaging with all accessories.

  6. We have 30 days refund policy in which customer has to ask for refund if he does not like the product as soon as it is delivered and then the customer will send the product to us. After which the product will be verified and if everything is correct then refund will be sent and received in 5-10 working days. No refund will be given after 30 days.